Operational Resilience

Tensor9 For Operational Resilience

Operational resilience has become a board-level priority for enterprise customers. Enterprise customers need uninterrupted access to their systems, even during unexpected failures, especially for software that are mission-critical to the enterprise's business. Downtime, whether due to a vendor outage, cloud service disruption, or cyberattack, can lead to significant financial losses, reputation damage, and regulatory penalties. Enterprises require solutions that minimize single points of failure and ensure service continuity.

The Challenge

Traditional SaaS solutions typically operate in centralized cloud environments controlled by the vendor. This architecture introduces a single point of failure—if the vendor’s cloud goes down, all customer instances are impacted. Additionally, failover and disaster recovery in SaaS models often require cross-region data transfers, which can be slow or restricted due to compliance regulations.

For example, a global financial services company running mission-critical trading platforms cannot afford to have downtime during market hours due to an upstream SaaS provider’s outage. With regulatory guidance like SR 20-24 in the United States and regulations like the Digital Operational Resilience Act (DORA) in the EU emphasizing thoughtful reliance on external providers, financial instituions are considering where to reassert control over their software solutions, surgically choosing where to use an on-premise, connected container, BYOC, or other solution in the new on-prem era.

How Tensor9 Helps

Tensor9 addresses operational resilience by decentralizing software deployments and delivering each instance directly into the customer's environment. This ensures that customers remain operational even if the vendor’s infrastructure is offline.

Independent Deployments:
Tensor9 deploys the vendor’s software as independent instances in the customer’s private cloud, on-prem environment, or air-gapped network. These instances operate independently of the vendor’s central cloud, eliminating dependencies that could cause widespread downtime.
Localized Failover and Redundancy:
Tensor9 supports failover within the customer’s infrastructure, enabling them to configure redundancy and disaster recovery plans that suit their needs. This enhances resilience by ensuring that fallback systems remain within the same network.
Reduced Downtime Risks:
With no reliance on vendor-managed regions or centralized cloud endpoints, customers are protected from outages caused by internet disruptions, DDoS attacks, or regional cloud failures.
Audit-Logged Updates:
Tensor9 enables vendors to push updates and patches securely without disrupting the customer’s environment. Updates can be scheduled during maintenance windows and rolled back easily if necessary, further minimizing downtime risks.
Customer-Controlled Change Management:
Tensor9 empowers customers with full control over the timing and approval of changes. This includes the ability to review, test, and approve software updates before they are deployed, aligning with internal compliance and maintenance policies.

Example Scenario: Financial Services Firm

A global financial institution relies on a software vendor's lending platform to perform real-time lending offers and servicing to consumers. Given the software is mission-critical to the financial institution's operations, the firm requires the platform to remain highly available with minimal downtime, even during vendor outages or regional cloud incidents.

Traditional SaaS solutions create a risk of downtime due to dependencies on the vendor’s cloud infrastructure.
With Tensor9, the platform is deployed directly within the financial institution’s environment, ensuring continuous service availability regardless of external disruptions.
The institution’s IT team can implement localized failover and high-availability configurations, ensuring uninterrupted service.

Benefits

Increased Customer Confidence:
Enterprise customers gain confidence knowing their critical systems will remain operational, even during vendor-related outages.
Market Differentiation for Vendors:
Vendors can offer their software with resilience guarantees, differentiating their product in industries that require high availability.
Simplified Disaster Recovery:
By allowing customers to control their disaster recovery strategies locally, Tensor9 simplifies compliance with disaster recovery mandates.
Reduced Support Burden:
Tensor9’s decentralized model reduces the likelihood of widespread incidents, leading to fewer support tickets and faster incident resolution.
Aligned Change Management:
Customers can align software updates with their internal schedules and policies, ensuring maintenance windows and compliance standards are respected.

Why This Matters

In industries such as financial services, healthcare, and government, operational resilience isn’t just a benefit—it’s a necessity. Tensor9 empowers vendors to meet these demands by enabling decentralized, resilient deployments that preserve continuous access to critical systems while mitigating external risks.