Sensitive Data

Tensor9 for Sensitive Data Scenarios

Many enterprise customers, including law firms, healthcare providers, and research organizations, handle sensitive data such as legal case files, medical records, and proprietary research. These organizations must ensure that sensitive data remains secure, compliant, and inaccessible to unauthorized parties, including the vendors providing the software. Any external access to this data can introduce security risks, compliance violations, and reputational damage.

The Challenge

Traditional SaaS solutions often require vendor access to customer environments for monitoring, support, or software updates. For organizations managing sensitive data, this creates a significant challenge. In industries like legal tech, unauthorized access to sensitive client communications and legal strategies could violate confidentiality agreements and attorney-client privilege, resulting in regulatory scrutiny and legal consequences.

For example, a global law firm handling high-profile litigation must ensure that case files, financial records, and client communications remain within their secure infrastructure. This presents a significant barrier to adopting SaaS solutions that require external access or vendor-managed cloud environments.

How Tensor9 Helps

Tensor9 enables vendors to deploy their software directly into the customer’s environment without requiring any direct access to customer systems or data. This allows vendors to deliver updates, provide support, and maintain their software while respecting the customer’s strict data privacy requirements.

1. Full Functionality Without External Access:
   Tensor9 deploys the vendor’s software natively within the customer’s infrastructure (e.g., private cloud, on-prem), eliminating the need for external connections or data transfers.

2. Customer-Supervised Support:
   When vendors need to provide updates or troubleshooting, Tensor9 supports supervised, audit-logged access workflows. Customers can grant time-limited, monitored access and view detailed logs of vendor interactions.

3. Complete Data Residency and Control:
   All data processing and storage remain within the customer’s environment. Sensitive legal documents, discovery files, and client communications are never sent to external servers or vendor-managed clouds.

4. Minimized Trust Requirements:
   Since vendors do not require persistent access to customer environments, customers retain full control over their data. This minimizes the trust required for vendor engagements and reduces the complexity of due diligence processes.

Example Scenario: Legal Case Management Platform

A legal tech vendor offers a platform that manages case files, supports document review, and automates e-discovery workflows. The platform’s customers, including global law firms and in-house legal teams, handle highly sensitive client data and require complete control over their environments.

Traditional SaaS Challenges:

• SaaS platforms typically require access to case files and client communications stored in cloud environments, which can compromise confidentiality.
• External access points for support and updates increase security risks and may breach attorney-client privilege.

Tensor9 Solution:

• The platform is deployed directly within the law firm’s secure infrastructure, ensuring compliance with internal confidentiality requirements.
• The vendor can monitor application performance and provide support through supervised, audit-logged sessions.
• The law firm can implement local failover and resilience configurations to maintain continuous access to case files and workflows.

Benefits

1. Access to Regulated Markets:
   Vendors can expand their customer base to include law firms, government organizations, and other regulated industries without rebuilding their software for on-prem delivery.

2. Enhanced Customer Trust:
   Customers maintain full control of their environment, leading to increased trust and streamlined security reviews during the sales process.

3. Reduced Operational Complexity:
   Tensor9’s audit-logged access workflows simplify support and maintenance, reducing the need for costly in-person support visits.

4. Compliance Simplification:
   By ensuring that no sensitive data leaves the customer’s environment, Tensor9 helps vendors and customers comply with confidentiality requirements, attorney-client privilege, and regulatory mandates.

Why This Matters

In industries that handle sensitive data, maintaining data privacy, security, and control is non-negotiable. Tensor9 empowers vendors to deliver their solutions securely, enabling customers to adopt innovative, data-driven workflows without compromising regulatory compliance or data privacy. This allows vendors to unlock new markets and build lasting customer relationships by meeting the highest standards of security and data control.